A. No. Just an Internet browser that supports 128-bit encryption. The following browsers are all acceptable: Microsoft Internet Explorer version 5.5 or higher (with Secure Sockets Layer support) or Netscape Communicator version 6.2 or higher.
Q. Is Online Banking secure?
A. Yes. Besides using 128-bit encryption, Community National’s online banking is built with several additional safeguards to ensure your account information remains secure. Should someone attempt to access your account portfolio using an incorrect password more than three times, we will lock out the entire session from use. The lockout can only be cleared by a Community National Bank & Trust employee. Should you forget to logout of Online Banking, your session will automatically be terminated after 20 minutes of no activity.
Q. What if my ACCESS ID and/or PASSWORD don’t seem to work?
A. First, be sure the CAPS LOCK key is not activated. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your account. If you are unsure of your PASSWORD or enter it incorrectly more than three times, your account will become locked as a security feature. The only way to reset a lockout is to send us an e-mail using the “contact us” section of this website or call (903) 654-4500 during regular business hours.
